Aurabrite - Terrible customer service-scam

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Not resolved
1.0
Details
Reliability
Website

I purchased the zootzi salad spinner. I was not satisfied with this product.

The company would not refund my $ until i shipped it back to Canada. The shipping cost me $26. The company finally refunded my $17-but now i am out $26 for shipping which zootzi didn't refund. I am trying to go thru Paypal for help.

Not sure i will see this $ Don't buy anything from this company. This has taken me months of aggravation to partially resolve. It is still an ongoing issue.

I hope that something positive comes out of this. Zootzi should refund my shipping expense.

Until that time, i recommend that no one purchase any gimmick from them.

I am an extremely unsatisfied customer & will never buy a product online through facebook again.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $26.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Oct 30.

Aurabrite - DO NOT BUY FROM THEM

1 comment
Not resolved
1.6
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money

Ordered 2 seemingly useful items. I Paid with Paypal thank goodness. I Read that delivery was up to 6 weeks. 6 weeks passed and no merchandise. Called the customer service number which was almost impossible to find and it was the private number of a young girl who had been receiving tons of these calls.

I reported this to Paypal who opened a complaint. Conveniently, I got an email from Zootzi and Aurabrite wanting to send my stuff. I replied that I had filed a complaint with Paypal and did not want their merchandise anymore. I heard from Paypal and I am getting a refund.

Do not use these companies.

I must note that this complaint website is requiring one hundred words which I have clearly written and so perhaps this website needs to be reported too.

Product or Service Mentioned: Aurabrite Shipping Service.

Reason of review: Order processing issue.

I liked: Idea of it.

Company wrote 0 public responses to the review from Sep 08.

Comments

Anonymous
#1596503

So far, I have had exactly the same experience.

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